To place an order, simply select your desired coffee or cup, choose the quantity, and add it to your shopping cart. You can review your cart at any time. The order process is completed by entering your details (name, address, contact, payment) and clicking the "Buy now" button. You will receive an order confirmation via email, and the purchase contract is concluded upon dispatch of the goods and a second email (shipping confirmation).
We accept major credit cards, including Mastercard, Visa, and AMEX. As well as Google Pay and PayPal.
As a small business based in Austria, our prices are net prices and are exempt from VAT according to § 6 Abs. 1 Z 27 UStG. The price displayed is the final price for your order.

For your convenient and seamless premium experience, we offer complimentary shipping on orders of €80 or more within Austria and Germany. For all other countries, shipping costs will be calculated at checkout based on your delivery address. See more about the shipping rates here.
Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's website. You can use this to monitor the status of your delivery.
Shipping times vary depending on your location. For full details, please visit our Shipping Policy.

Yes, we ship to all countries within the European Union and beyond. For countries outside Austria and Germany, shipping costs will apply and be calculated at checkout. For inquiries regarding shipping to countries outside the European Union, please contact us directly.
We choose trusted shipping partners to ensure your order arrives safely and efficiently. You will receive a shipping confirmation email once your order has been dispatched.
Please contact us immediately at info@mekidim.com if your order arrives damaged or if you believe it is lost in transit. Provide us with your order number and any relevant details or photos. We will work diligently with our shipping partner to investigate the issue and find a suitable solution for you.

MEK•IDIM coffee is special due to its uncompromising quality, radical transparency, and artistic integration. We meticulously source direct trade, organic-certified beans, work with exceptional roasters, and present our coffee in exquisite, art-inspired packaging. It's a symphony of taste and art, designed to elevate your daily ritual.
The freshness of our coffee is of utmost importance. Our 180g coffee beans are delivered in hermetically sealed amber glass jars to optimally preserve freshness. For refilling, we also offer 1kg Robust Robin pouches, which are designed with high-barrier materials and a re-sealable zipper to protect freshness.
We recommend consuming our coffee within one year after the roast date. The exact roast date and best before date are marked on a sticker on the back of each product. For optimal flavor, we recommend consuming our coffee within 4-16 weeks after the roast date, depending on the specific bean and roast type.

Yes, our collection includes dark roasts for Espresso, light roast for Filtercoffee, and hybrid medium roast options, each carefully selected to highlight unique flavor profiles.
Our coffee is primarily offered as whole beans in our 220g apothecary glass jars to ensure maximum freshness. For refilling, we offer 1kg bags with whole beans.
Our 220g glass jar is designed as a reusable design object for your home, offering a premium experience. The 1kg refill bag serves as a sustainable option to conveniently replenish your jar.

Our cups are crafted from high-quality stoneware ceramic, known for its durability and beautiful finish. Each cup is handcrafted in Ukraine’s capital city, Kyiv.
For lasting beauty, gentle hand-wash is recommended. Avoid abrasive cleansers or harsh scrubbing. Our cups are not suitable for microwave or oven. Please protect them from sudden temperature changes.
Our cups are available in four unique designs: The Stillness in Pearl white, The Horizon in Grey with a green tint, The Contour in Black, and The Ascent in Rose, each offered in Espresso and Ritual sizes.
Yes, our cups are meticulously handcrafted by the artisans Galina and Oleksandr from Sagapottery, in Ukraine's capital city, Kyiv. This makes each piece unique. Minor deviations in form, glaze, or surface are inherent to their artisanal nature and contribute to their charm.

MEK•IDIM stands for cultivating presence, savoring intentional moments, and connecting taste with art. We pursue an uncompromising approach to quality, design, and transparency to transform the everyday coffee rituals into profound experiences.
Our sustainability commitment extends from bean to packaging:
- Direct Trade: We mainly choose directly traded beans to ensure fair wages for farmers.
- Organic Certification: The Majority of our coffee is organic-certified.
- Reusable Packaging: Our glass jars promote reusability through refill options. Our drawer boxes are designed for reuse.
- Repurposed Materials: Our jute bags are made from repurposed coffee sacks.
- FSC®-Certified Bags: Our coffee bags come from FSC®-certified forests.
We are proud to partner with the WELL:FAIR Foundation, a non-profit organization focused on WASH (Water, Sanitation, and Hygiene) projects in Ethiopia, Kenya, and Tanzania. We commit to donating 5% of MEK•IDIM's monthly net profit from all product sales to Well:fair. Our long-term goal is to provide 100,000 people with access to clean water.

This is our bespoke offering where you can commission a custom charcoal portrait by our in-house artist based on a picture you provide. This unique artwork is then integrated into your packaging, transforming your purchase into a collectible, personalized work of art. This service will be provided in the near future.
Yes, we are actively seeking partnerships with high-end hotels and establishments that share our commitment to quality, design, and exceptional guest experiences. Please contact us directly to discuss potential collaborations.

No, you can also order as a guest. However, creating an account allows for faster checkout on future purchases and access to your order history.
The protection of your personal data is a special concern for us. We process your data exclusively on the basis of legal provisions (GDPR, TKG 2003). For detailed information on data collection and processing, as well as your rights, please refer to our comprehensive Privacy Policy.
We are here to help you. Contact us directly at info@mekidim.com