In consumer transactions, you as a user are entitled to withdraw from your contract declaration in writing within 30 calendar days without stating reasons. It is sufficient if the declaration is sent within this period. Statutory restrictions apply (exceptions to the right of withdrawal, e.g., goods made to customer specifications, perishable goods, sealed packaged goods).

The declaration of withdrawal and returns are to be addressed to

MEK'IDIM e.U. 

Schwarzenbergplatz 2

1010 Vienna, Austria

E-Mail: info@mekidim.com

The withdrawal period begins on the day you as a user or a third party designated by you, who is not the carrier of the goods, take possession of the goods. In the case of partial deliveries or separate deliveries of a single order, the day the last goods were taken into possession is decisive.

In the event of an effective withdrawal, the services received by both parties must be returned step by step. The return of the goods by you as a consumer must take place no later than 30 calendar days from the submission of the declaration of withdrawal, and the refund of payments made by the consumer (including delivery costs of the delivery offered by MEK•IDIM) must be made using the same means of payment no later than 30 calendar days from the receipt of the declaration of withdrawal. However, MEK•IDIM is entitled to refuse repayment until the returned goods have been received or the consumer has provided proof of return. It is sufficient if the goods are sent within this period.

The consumer may owe MEK•IDIM a reasonable fee for the use, including any associated reduction in the common value of the service, or compensation for loss of value due to handling not necessary to examine the nature, characteristics, and functioning of the goods.

The return of the goods must be in their original packaging. The consumer bears the costs for returning the goods.